Health First Colorado Logo
Transdev Health Solutions
Transportation Providers
As the state contracted broker for Health First Colorado, Transdev manages NEMT services for the entire state of Colorado. We focus on providing safe and timely transportation to give Medicaid members more flexibility, freedom and control over their personal health. In Colorado, we need a strong network of independent drivers and transportation providers as well as volunteers, local residents, facilities and community organizations with access to working vehicles to support the Health First program.

Transportation providers with questions should contact the transportation provider line at (833) 643-3010. (Members looking for help with a trip should contact reservations.)

To send information and inquiries about claims, please contact claims.intelliride@transdev.com.

Credentialing Program for Colorado NEMT Providers

Transdev manages driver and vehicle credentialing for all Colorado Non-Emergency Medical Transportation Providers. You are required to submit all drivers and vehicles for credentialing prior to submitting an enrollment application with Colorado Health First.

 

 

Get set-up in three easy steps:

 

1. Onboard:

Complete the Initial Colorado NEMT Provider Credentialing Request Form and License Agreement (EULA) found here: https://wkf.ms/48YIlAb.

2. Train:

Participate in one of the credentialing software trainings. Please complete a ProCredex Provider Support Form to request training.

3. Submit and Share:

Submit and share the required driver and vehicle credentials through the credentialing exchange using this link: www.platform.procredex.com. Transdev reviews your submission and provides you with a credentialing certificate.  You must submit the credentialing certificate with your Colorado Health First enrollment application.

 

Re-Credentialing Requests:

Complete the Revalidation or Annual Renewal Colorado NEMT Provider Credentialing Request Form found here: https://wkf.ms/4cmsexJ. If you are currently in the process of credentialing or have already completed credentialing, re-credentialing applies to you if you meet one or more criteria below.

  • You have a login to the ProCredEx credentialing platform.
  • You are within a year of submitting the EULA during step 1 of onboarding.
  • You have reached the expiration date of your current Credentialing Certificate.

If you need help with the request form or with signing up for software training, please complete a ProCredex Provider Support Form.

If you have any questions or need support with the credentialing process, review our credentialing FAQ or please contact us at:
Transdev Provider Line: (833) 643-3010 Option #2
Transdev Provider Email: us.ths.providers@transdev.com

 

Vehicle inspections:

All providers must contact Kristina Harris to schedule a vehicle inspection, no exceptions. Kristina can be reached by either phone or text at 720-925-1992 or via email at kristina.harris@transdev.com.

Join the Transdev Network

Transdev is currently seeking partnerships for all modes of transportation (wheelchair accessible vehicles, sedans, taxis, volunteers, transit authorities) in all nine counties of service.

Learn more about becoming a transportation provider

Transportation Provider Responsibilities

Safety First: At the start of your day, inspect your vehicle to ensure the interior and exterior are clean, and has everything needed to manage travel for the day. Make certain passengers with children have the state-approved child seat and that all passengers are wearing their seatbelts. Wheelchair devices must be properly secured before taking off.

Be on Time, Every Time: Timeliness is critical for transportation providers. If a member has not arrived within the 15-minute window, call or text Transdev using your tablet device to report the no show before proceeding to your next pick up.

Complete the Trip: At each drop off location, get the member’s electronic signature and finalize the trip using your tablet device. This allows speedy claim submissions and accurate billing.

Incident Reporting: If an accident or incident occurs while a member is in your vehicle, immediately fill out an incident report for investigation by the Transdev team, and if necessary, the local authorities.

Customer Service Excellence: Be courteous, patient and helpful to all passengers.

Useful Documents
List of Transportation Providers

View a list of urgent transportation providers here.

   See All Transportation Providers

Andy’s House
720-258-6202

5280 Taxi
720-435-1235 / 720-921-4490
Arabic and English

Action Care Ambulance
720-870-4705
English

Afro Care
720-492-8443
Amharic, Arabic, English and Tigrigina

Allstar NEMT
720-366-0564
Amharic, Arabic, English, Italian and Tigrinya

Amazing Love Transportation
720-473-2409
Amharic and Arabic, English and Tigrigna

American Medical Response (AMR)
303-308-4000
English

Amun Limo
720-296-6465
English

Anadulo Medical Transportation
720-325-0523 / 720-327-5656
Arabic, English, Ethiopian Amharic, Ethiopian Aromo, Spanish, Somali, Swahili

Bana
720-220-2530
Amharic, English and Tigrina

BBA Transportation
720-410-2728
Amharic, English and Korean

Best Rides
720-255-3194 / 720-593-8999
Amharic, English, Somali and Tigrinya

Brother Airport Limo
720-206-8501 / 303-842-6806
English

Caring Hands Transportation
888-696-1993 / 720-276-0852
English, Igbo, Korean, Spanish

CCT Transport LLC
720-219-9396 / 720-665-0784
Arabic, English and Spanish

Comfort Care Transit
303-548-3085
Amharic and English

Deluxe Transit
303-406-3889
Amharic, English and Arabic

DSD Transportation
720-451-0859
Arabic , Englishand Spanish

Falck Ambulance Co
303-361-6000
English, Spanish and Vietamese

FD Transportation
720-251-0077 / 720-298-0373
Arabic and English

First Denver Limo
720-951-9020 / 303-887-4976
English

For U Transportation
720-251-0077
Arabic, Amharic, Spanish and Swahili

Go Medical rides
720-568-9880
Amharic, English, Somali, Oromifa and Tigregna

Grace Logistics ( medical)
720-548-7664
Amharic, English, Spanish, Portuguese and Tigrinya

Green Taxi
303-806-888 / 303-997-3737
African Languages, Arabic, English and Kiswahili

H and G Transportation
720-275-5381
Amharic, English and Tigregna

Hali Transports
303-994-2652 / 720-427-8711
Arabic,English, French, Persian and Tigrinya

Heart and Soul Paratransit
970-690-3338 / 970-556-9142
English, Korean and Spanish

Heavenly Hands
720-985-7590
English

Helpinghands Med Trans
720-400-2030
Amharic, Arabic, English and Spanish

Holly Transit
720-755-8097 / 720-757-0054
Amharic, Arabic, English, Spanish Swahili and Tigrigna

Imperial Transportation
720-345-8822 / 720-234-0526
Amharic, Arabic, English, Russion, Swahili and Tigrinya

Lion Transportation
720-416-3328
Amharic and English

Lucky You Transportation
303-396-8980
English, Spanish, Russian, Thai and Uzbek

MedTransport
303-919-0919 / 720-990-1991
Arabic and English

Meek Limo LLC
303-731-7048/ 7`20-451-4468
Amharic, Arabic, Spanish and Tigrigna

Mercy NEMT
720-400-9300
Amharic, English and Spanish

Mercy Transportation
720-422-6955
Amharic, Arabic, English and Tigrigha

Metro Care Ambulance
720-212-6826
English, Hebrew, Russian and Spanish

Metro Taxi
303-336-9132 / 303-336-9113
Arabic, English, Spanish, Somali

Monaco Adult Day Care
303-333-2299 / 303-521-1190
English and Russian

Moss
720-998-1517
Amharic, Arabic,English, Spanish Swahili and Tigrigna

Murael Transportation
720-965-7308
Amaharic and English

MWO Transportation
720-427-3495 / 720-499-8332
Arabic, Amharic , English, Russian ,Filipino and Somali

Namaste Transportation
720-999-5137 / 720-285-8473
Burmese,English, Dzongkha,Hindi, Karen, Karenee, Nepali and Urdu

Naomi NEMT
720-366-6253
Amharic and English

Northglenn Ambulance
303-451-0608
English

Pacific Limousine
720-725-9210
Arabic and English

Paradise
303-667-0910
English and Russian

Public Medicare
720-524-3607
Arabic and English

QureWay
720-966-3636
Arabic, English, Kurdish, Russian, Spanish and Somaian (Swaheeli)

Reem Limo
720-252-0792 / 720-404-1578
Amheric,Arebic, English, Somalianm Tigrigh

Rocky Mountain Access
1-719-310-6061
Arabic, English, Farsi, Spanish

Royal Limo
720-296-5302 / 303-931-1139
Arabic, English, Eritrean and Ethiopian Languages and Russian

Safe Ride Transportation
720-275-7771 / 720-666-0649
Armenian, English and Russian

Sky 1
720-231-3716
After hours – 720-854-4376
English and Tigrigna

Smooth Ride Services
720-422-8380
Amaharic, Arabic, English and Tigrja

Spark Transportation
720-334-0456
Arabic, English, Farsi, Russian, Tajik and Uzbek

Sunshine Limo
720-999-7430
Amharic, Arabic, English, Spanish and Tigrigna

Sunshine Universal Transportation
720-448-7313
Amharic and English

TransExpress
720-341-9994
English, Russian, Uzbek (very similar to Farsi) and Tajik

Universal Transportation
303-898-2826
Amharic, Arabic,English, Hebrew and Tigrina

Westfield Medical Transportation
720-829-0422 / 720-477-9863
Arabic and English

Wisdom Transportation
720-655.9786
English and Amharic Kswealli

WSA
303-503-3838
Arabic, english and Spanish

Zebib Transportation
720-767-7685 / 720-465-1954
Amharic, English, Farsi and Tigrigna

Zoe Care
720-722-9222 / 720-366-7391
Amharic, English and Tigregna

Z-Trip
970-225-4841
Arabic, English, Japanese and Spanish

Scheduling in Ecolane Tutorial

Transportation Provider Portal

Access your transportation provider account portal on the Ecolane portal to view and manage your upcoming trips.

Ecolane transportation provider portal »

Contact Us
Monday through Friday
8 AM–5 PM MT
Local phone: (303) 398-2155, (970) 225-4850, (719) 766-4660, (720) 279-3830
Toll free phone: (855) 489-4999
TDD state relay: 711
Fax: (720) 302-0106
Email: us.transdevhealthsolutions
@transdev.com
Contact us 24 hours a day, seven days a week to cancel your appointment or to check the status of your ride.
Normal Business Hours will not apply on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day
About Transdev
Privacy Policy
As a state contracted broker for Health First Colorado, Transdev manages NEMT services in the following counties: Adams, Arapahoe, Boulder, Broomfield, Denver, Douglas, Jefferson, Larimer, and Weld. Our general duties include transportation provider credentialing, training, education, customer service, reservations and scheduling, dispatch and routing, trip monitoring, complaints and appeals, quality assurance, and claims.
Join our Team
https://transdevNA.jobs
Click above to learn more about working with us.
Non-Discrimination Policy
Non-Discrimination Notice
Transdev is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of a person’s disability under Title II of the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act of 1973. Any person who believes she or he has been subjected to discrimination on the basis of disability by Transdev may file a complaint.
Have a Complaint?
If you have a complaint about a driver’s performance or a vehicle used for transport, please contact Transdev. Phone: (855) 489-4999
Email Address: us.transdevhealthsolutions
@transdev.com

More information about filing a complaint is available here.

Transdev will acknowledge all complaints within two business days of receipt. If an investigation is needed, we will review the applicable information and provide a written response within 10 Business Days of the initial complaint. The response will include the results of the investigation and any actions taken to prevent a future occurrence.

If you do not agree with the complaint response, you may request an appeal or an administrative state hearing. The procedures that you should follow to request an appeal or fair hearing and the timeframes for the request will be included with our response.

Health First Colorado Logo
Transdev Health Solutions