Effective July 1, 2026, the Department of Health Care Policy and Financing (HCPF) is transitioning transportation vendors from Transdev Health Solutions to MediDrive, LLC. Please visit https://www.healthfirstcolorado.com/benefits-services/nemt/ for more information.
Welcome
Transdev manages non-emergency medical and non-medical transportation for Health First Colorado members in the state of Colorado.
Effective Aug. 1, 2021, Health First Colorado members who reside outside of the following counties, Adams, Arapahoe, Boulder, Broomfield, Denver, Douglas, Jefferson, Larimer, and Weld, will need to contact their local transportation provider directly to schedule non-emergent transportation services, including subscriptions. For more information about NEMT services and the changes, click here.
Join the Transportation Community Board!
If you are a member that uses NEMT services, a medical provider representative, an advocate that is involved in NEMT services or an active NEMT provider, please consider joining our board. Learn more and apply today.
If you are a member that uses NEMT services, a medical provider representative, an advocate that is involved in NEMT services or an active NEMT provider, please consider joining our board. Learn more and apply today.
Book a Ride
1. Book your ride at least three business days before.
2. Have the following information ready:
a. Your date of birth, first and last name and phone number.
b. Medicare or Medicaid ID number.
c. Your doctor’s or facility’s name, address, and telephone number.
d. The date and time of your medical appointment.
3. Choose one of the following methods to book your ride:
Phone
Local phone: (303) 398-2155, (970) 225-4850, (719) 766-4660, (720) 279-3830
Toll free phone: (855) 489-4999
TDD state relay: 711
Speak to an agent Monday–Friday 8 am–5 pm.
Option 1: Spanish line: Spanish calls
Option 2: Case Management: Dialysis/Chemo/Radiation appointments or for any Out of State Inquiries*
Option 3: Dispatch: Transportation providers trying to reach Dispatch
Option 4: Reservations: All general reservations
Option 5: Where's my ride: Changes for same day trips or arrival ETA
Option 6: Priority Line: Facility only, trips within urgent guidelines (within 48 hours, notified within 2 business days or for chemo, dialysis, or radiation).
Transdev Provider Line: (303) 316-3848 Option #2
*Please note out-of-state requests must be submitted to Health First Colorado. Once approved, Transdev proceeds with booking. Transdev cannot see requests prior to state approval.
Toll free phone: (855) 489-4999
TDD state relay: 711
Speak to an agent Monday–Friday 8 am–5 pm.
Option 1: Spanish line: Spanish calls
Option 2: Case Management: Dialysis/Chemo/Radiation appointments or for any Out of State Inquiries*
Option 3: Dispatch: Transportation providers trying to reach Dispatch
Option 4: Reservations: All general reservations
Option 5: Where's my ride: Changes for same day trips or arrival ETA
Option 6: Priority Line: Facility only, trips within urgent guidelines (within 48 hours, notified within 2 business days or for chemo, dialysis, or radiation).
Transdev Provider Line: (303) 316-3848 Option #2
*Please note out-of-state requests must be submitted to Health First Colorado. Once approved, Transdev proceeds with booking. Transdev cannot see requests prior to state approval.
Self Service Portal
Login to your self-service portal anytime to schedule your trips or make changes
Call us for assistance with setting up your account.
Call us for assistance with setting up your account.
App
Download the free mobile app to instantly schedule or track your trips.
For iOS devices
For Android devices
Usage requires a data plan or Wi-Fi connection
For iOS devices
For Android devices
Usage requires a data plan or Wi-Fi connection
Contact us 24 hours a day, seven days a week to request an urgent trip, cancel your appointment or to check the status of your ride.
Normal business hours will not apply on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. For appointments scheduled on a holiday, trips will still be performed. The holiday schedule may be subject to change.