Transdev schedules and coordinates non-emergency medical transportation services for Colorado’s Health First members. We partner with transportation providers throughout the state to ensure patients can arrive – as scheduled – for their healthcare appointments.

Medical Facilities can now take advantage of an electronic form submission process. This is an exciting change that benefits both Medical Facilities and Participants. Transdev converted all forms from PDF to a completely digital process. Here is how to use the new forms:

1. Access links to the new electronic forms at the bottom of this page in the “Medical Documentation” section – the same place you have accessed PDF forms in the past.
2. After submitting your form, look for an email from DoNotReply@transdev.com confirming that your request has been received.
3. When Transdev completes your request, they will send another email to let you know.

Please Note: Anything that has already been submitted does not require you to resubmit using this new submission process. Transdev will continue to process those requests as normal.

If you are a Medicaid-approved medical provider and would like to speak with Transdev regarding one or more of your patients, please contact the Clinical Coordinator, during regular business hours:

• Phone: (855) 489-4999, choose option six (6) for medical facilities
• Email: us.coclinicalcoordinator@transdev.com

Or, chat in the online facility portal.

If you have a concern about the quality or timeliness of transportation service, please submit your complaint online or call (855) 489-4999 to speak to a customer service representative between 8 AM and 5 PM, Monday – Friday.

Medical providers and facility staff can schedule patient trips at least two days before the appointment date using any of the following methods:

• Call: Call (855) 489-4999 to schedule single or recurring trips on behalf of patients, Monday – Friday from 8 AM to 5 PM MST.
• Online: You can use the “Chat with us…” feature to schedule or revise trips or login to the online facility portal to cancel one or more trips for patients. At this time, we cannot schedule or revise trips on the Center Portal.
• Email: Complete and submit a Request for Transportation Services – Single Trip/Standing Order Subscription form via fax or secure email.

Medical facilities can request an urgent trip to or from the Medicaid covered provider with less than 48 hours’ notice if a member:

• has a condition that can become an emergency if not treated in a timely manner.
• will be discharged from a hospital visit and transportation was unable to be prearranged.

Medical providers can directly contact any credentialed Urgent Transportation provider to arrange services on behalf of their patient.

View a list of approved Urgent Transportation Providers.

Once the trip is requested the provider has a two-hour window to pick up the member.

Providers are not required to accept an Urgent trip, and provider availability may vary.

If you are a medical provider that has been asked to complete a medical necessity form to support a member’s transportation request, please download and complete the appropriate form and submit it to Transdev for review:

• Medical Necessity – Higher Transportation
• Mileage Reimbursement Verification Form (single trip)
• Mileage Reimbursement Verification Form (subscription)
• Medical Necessity – BLS/ALS
• HCPF NEMT Air, Train, and Out of State Request Form
• NEMT Prior Authorization Request Form
• Standing Order Trip Form

All travel beyond 25 miles will require the Beyond 25-mile authorization form, which can be found below.

• • NEMT Prior Authorization Request Form

• NEMT services member brochure (español / Spanish)
• Colorado Department of Health Care Policy & Financing Non-Emergent Medical Transportation (NEMT) County FAQs
• Approved urgent transportation providers
• Upcoming trainings for medical providers
• Billing form
• Facility portal
  • Online scheduling tool for staff
  • Contact Transdev’s clinical coordinator
  • Submit medical documentation to IntelliRide