• HFS Transportation Services Provider Handbook
• Provider Manual

Transdev offers PassPORT, a free web portal for long-term care facilities, dialysis centers, and non-emergency transportation (NET) providers. Use this portal to view the approved, denied, and pending requests as stored in the ADEPT prior authorization system and to submit Single Trip and Standing Prior Approval (SPA) requests.

PassPORT is available 24 hours a day, 7 days a week, 365 days a year and there is no limit on the number of transactions allowed. PassPORT allows Providers to organize and access Participant information without waiting to talk to a Customer Service Representative.

To create a PassPORT account:

1. Go to PassPORT’s front page.
2. Click Request a New Account.
3. Enter the information requested. Once you select a Provider type, you will be asked to enter your Medicaid Provider ID. This is the 12-digit number you use to bill Illinois Medicaid.
4. Click Submit request. You will receive a response by email.

In case of lost or forgotten password, please write to US.ILPassPORT@transdev.com or call the Transdev Provider Line at 866-503-9040.

If you are interested in becoming a Non-Emergency Transportation Provider, you may review the following:

• HFS Transportation Services Provider Handbook
• HFS Medical Provider Handbook – Chapter 100
• Illinois Department of Healthcare and Family Services’ Homepage
• IMPACT – Online Enrollment

Interested providers should enroll with the Illinois Medicaid Program.

For billing or payment information, please contact the HFS Billing Department at (877) 782-5565, options 1, 2, 4, 4

Under Public Act 95-501 and Administrative Code  89 Ill. Adm. Code 140.490(f), all providers of non-emergency medicar and service car transportation must certify that all drivers and employee attendants have completed safety training certification every three years.  Medicar and service car providers receiving federal funding under 49 U.S.C. 5307 or 5311, are not subject to the safety training program certification requirement during the period of federal funding. Documentation of the federal funding period must be made available to the department upon request.

A list of certified safety training providers is maintained on the Department’s website.

For provider notices and bulletins containing pertinent information for participating providers for medical services provided or for claims submitted for reimbursement, please visit the Provider Notices page of the IL HFS site.

You can also subscribe to receive e-mail notification when a new Provider Notice has been posted to the HFS website by using the following link:
Subscribe To Provider Notice Email Notifications

Medical providers and facility staff can schedule single or recurring trips on behalf of participants by calling 877-725-0569.

If you are calling for any other reason, use these Provider lines:

• Provider Line: 866-503-9040
• Provider Fax Line: 630-873-1450