Effective for dates of service beginning Jan. 1, 2022, non-emergency ground ambulance services have been carved out from the HealthChoice Illinois (HCI) managed care plans’ contracts. Providers must obtain a prior approval number for managed care customers for non-emergency ground ambulance services. Providers can request prior approval using Transdev’s PassPORT system or by phone at 866-503-9040.

When a hospital discharges in an ambulance:
  • The ambulance provider enters a single trip request through PassPORT
  • The medical provider submits a PCS form to Transdev and gives a copy to the ambulance provider
  • The ambulance provider faxes a Run Report to Transdev
Additional Information

       Additional key points to keep in mind:

  • Post authorization requests must be filed within 30 calendar days from the date of service. If your initial request is denied, you may resubmit it again through PassPORT as long as you’re still within the 30-day deadline. If it’s after 30 days, you must submit an appeal.
  • Appeals must be filed within 90 calendar days from the date of service. If you chose to submit appeals via mail, the filing date is the date when Transdev receives them, not the date that they’re mailed.
  • Transdev has 60 calendar days to process appeals.