Providers
Transdev administers the NETSPAP program for Illinois Medicaid. We focus on connecting eligible Participants with safe and timely transportation to give them more flexibility, freedom and control over their personal health. In Illinois, we need a strong network of approved Medicaid transportation providers.
If you are an approved Medicaid transportation provider and would like to speak with Transdev regarding one or more Participants, please call the Transdev Provider Line during normal business hours at 866-503-9040.
First Provider Validation Cycle Ending
According to the Provider Notice issued November 8th, 2024, the Federal Centers for Medicare & Medicaid Services (CMS) requires all actively enrolled providers to revalidate or renew their Medicaid provider agreement at least every five years (42 CFR 455.414). The Department of Healthcare and Family Services (HFS) first informed providers of the revalidation process via the August 5, 2024, and August 28, 2024, provider notices.
The first revalidation cycle will be ending November 30, 2024. If you are part of this revalidation cycle and your revalidation is not submitted before the end of the cycle, you will be disenrolled, creating a break in your enrollment that will impact payments. Reactivation of your enrollment cannot be retroactive in accordance with federal regulations.
Providers are encouraged to review their revalidation cycle listed on the basic information page of their IMPACT enrollment and ensure the email listed for contact is up to date.
For additional information on the IMPACT system including frequently asked questions and other revalidation information, visit the IMPACT website.
Questions regarding this notice can be directed to the IMPACT Help Desk by calling 877-782-5565, option sequence 1, 2, 1.
For provider notices and bulletins containing pertinent information for participating providers for medical services provided or for claims submitted for reimbursement, please visit the Provider Notices page of the IL HFS site.
Manual and Handbook
- HFS Transportation Services Provider Handbook
- Provider Manual
PassPORT
Transdev offers PassPORT, a free web portal for long-term care facilities, dialysis centers, and non-emergency transportation (NET) providers. Use this portal to view the approved, denied, and pending requests as stored in the ADEPT prior authorization system and to submit Single Trip and Standing Prior Approval (SPA) requests.
PassPORT is available 24 hours a day, 7 days a week, 365 days a year and there is no limit on the number of transactions allowed. PassPORT allows Providers to organize and access Participant information without waiting to talk to a Customer Service Representative.
To create a PassPORT account:
- Go to PassPORT’s front page.
- Click Request a New Account.
- Enter the information requested. Once you select a Provider type, you will be asked to enter your Medicaid Provider ID. This is the 12-digit number you use to bill Illinois Medicaid.
- Click Submit request. You will receive a response by email.
In case of lost or forgotten password, please write to US.ILPassPORT@transdev.com or call the Transdev Provider Line at 866-503-9040.
Billing and Payment Information
For billing or payment information, please contact the HFS Billing Department at (877) 782-5565, options 1, 2, 4, 4
Safety Training Certification Requirement
Under Public Act 95-501 and Administrative Code 89 Ill. Adm. Code 140.490(f), all providers of non-emergency medicar and service car transportation must certify that all drivers and employee attendants have completed safety training certification every three years. Medicar and service car providers receiving federal funding under 49 U.S.C. 5307 or 5311, are not subject to the safety training program certification requirement during the period of federal funding. Documentation of the federal funding period must be made available to the department upon request.
A list of certified safety training providers is maintained on the Department’s website.
Provider Notices
For provider notices and bulletins containing pertinent information for participating providers for medical services provided or for claims submitted for reimbursement, please visit the Provider Notices page of the IL HFS site.
You can also subscribe to receive e-mail notification when a new Provider Notice has been posted to the HFS website by using the following link:
Subscribe To Provider Notice Email Notifications
Schedule Advance Trips
Medical providers and facility staff can schedule single or recurring trips on behalf of participants by calling 877-725-0569.
If you are calling for any other reason, use these Provider lines:
- Provider Line: 866-503-9040
- Provider Fax Line: 630-873-1450