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Join the Transportation Provider Network

At Transdev, we focus on providing safe and timely transportation to give participants more flexibility, freedom and control over their personal health. In the Greater Chicago area, we need a strong network of independent drivers and transportation providers as well as volunteers, local residents, facilities and community organizations with access to working vehicles to support the program.
If you or someone you know is interested in serving fellow Chicagoans, take the first step in joining our network. Please take some time to supply us with some preliminary information so that we may determine if your services are a fit for our provider network.

   Provider Application FAQs

Review these FAQ documents for information specific to joining our network. Our Provider Resources page contains additional information for providers already within our network.

   Enrolling as a Provider

The state of Illinois requires NEMT providers be enrolled and accepted as providers in their online credentialing portal, IMPACT. Providers that are already enrolled in IMPACT are required to go through Transdev’s review process before being added to our provider network. Providers may complete IMPACT enrollment and Transdev’s review at the same time. Before you receive trips, you must be enrolled in IMPACT and pass Transdev’s entire review.

To join our network, submit an initial application here. We will review your application and get back to you within a week.

If you are selected to continue your application, you’ll proceed to a full review. In the review, you’ll provide compliance forms and documents, staff information and fleet information. The Review Team will get back to you within two weeks of submitting all of your documentation. They may have follow-up questions or request additional information.

Review detailed enrollment requirements in the Illinois Provider Manual.

   Credentialing Requirements

Before assigning a member to a driver or transportation provider’s care, we ensure the driver and vehicle meet the minimum requirements for service. (Requirements differ for volunteers and urgent transportation providers.) This ‘credentialing’ process includes an inspection of the criteria listed in Vehicle Requirements and Insurance Requirements.

Vehicle Requirements
  • The exterior of the vehicle is clean and free of broken mirrors or windows, excessive grime, major dents or paint damage that detract from the overall appearance of the vehicles
  • The interior of vehicle is clean, free from torn upholstery, floor, or ceiling covering, and free from broken items that may injure a passenger or detract from the overall appearance of the vehicle
  • Transportation Provider’s name and vehicle number are prominently displayed on the exterior of each vehicle
  • All vehicles have the following signs prominently displayed in all vehicle interiors, easily visible to the passengers:
    • Contractor’s Toll Free and local phone number.
    • Contractor’s complaint procedures
    • No Smoking
    • All passengers must wear seat belts
  • Include a vehicle information packet containing vehicle registration, insurance card and accident procedures and incident reporting forms
  • Have a fully equipped first aid kit
  • Contain a current map with sufficient detail to locate Members and Medical Providers within the Broker Service Area
  • Have a Commercial Global Positioning Device with the ability to produce a report on the vehicle’s location while performing services
  • Have a two-way communication system linking all vehicles with the Transportation Provider’s major place of business. Pagers are not an acceptable substitute
  • Equipped with functioning, clean and accessible seat belts for each passenger seat position, regardless of the seat being actively used to transport passengers
  • Have a functioning speedometer and odometer.
  • Have at least two (2) exterior rear-view mirrors, one on each side of the vehicle.
  • Have an interior mirror for monitoring the passenger compartment.

Review the Illinois Provider Manual for a comprehensive list of vehicle requirements.

Insurance Requirements

Transportation providers must submit a driver roster listing all drivers that will be assigned trips. All drivers must submit current documentation showing proof of the following:

  • Drivers must be at least 20 years of age and able to speak and comprehend English.
  • Must have a current, valid Colorado driver’s license with at least five years of driving experience. Drivers shall not have a history of license suspension or revocation within the previous five years. Individuals can have no more than four points in the past 12 months and no more than six points in the past three years moving violations.
  • Drivers will be required to participate in and pass a driver training program, a drug test and a fingerprint/FBI background clearance check.
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