Transdev schedules and coordinates non-emergency medical transportation services for Ohana Health Plan members. We partner with transportation providers throughout the state to ensure members can arrive – as scheduled – for their medical appointments.

If you are a Medicaid or Medicare approved medical provider and would like to speak with Transdev regarding one or more of your patients, please contact the Facilities Department, during regular business hours:

• Local number: (866) 790-8858 Ext. 2
• Fax: (808) 441-5987 

Medical providers and facility staff can schedule member trips at least two days before the appointment date using any of the following methods:

You can schedule single or recurring trips on behalf of patients, Monday – Friday from 7:45 AM to 4:45 PM HST using the appropriate Medicaid or Medicare reservation lines. If your member prefers to schedule single or recurring trips themselves, they can call Monday – Friday from 7:45 AM to 4:45 PM HST using the same reservation lines:

• Reservations: (866) 790-8858 Ext. 1
• Facility Line: (808) 237-2952

If you are a medical provider that has been asked to complete a medical necessity form to support a member’s transportation request, please download and complete the appropriate form and submit it to Transdev for review:

• Medical Necessity Form – Higher Transportation Mode
• Standing Order Form