Transportation Providers
Transdev is the broker for NEMT services throughout the Hawaiian Islands of Kauai, Oahu, Molokai, Lanai, Maui, and Hawai’i. We focus on providing safe and timely transportation to give Medicaid members more flexibility, freedom and control over their personal health. In Hawaii, we need a strong network of independent drivers and transportation providers.
Credentialing Program for Hawaii NEMT Providers
All in-network Transportation Providers are required to complete credentialing with Transdev.
Get set-up in four easy steps:
1. Onboard:
Complete the Credentialing Request Form and License Agreement (EULA) found here: https://wkf.ms/44t7mC0 no later than August 15, 2024.
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- Look for a confirmation of your account setup via email within a few days of submitting your application.
- Do not attempt to log in and reset your password prior to receiving your confirmation email. This may lock out your account and require additional setup time.
2. Train:
Participate in credentialing software training 4pm HST Thursday, September 10th. Click here to register for training.
We will provide login instructions for the credentialing software the day of your training.
3. Submit:
Once your account is set up, look for an email prompting you to log in. After logging in, submit the required driver and vehicle information through the credentialing exchange.
Transdev reviews your submissions and provides you with a credentialing approval letter. Please keep this approval letter for your records.
4. Vehicle inspection:
All vehicles must be inspected regardless of the age of your current inspection. Click here to schedule a vehicle inspection with the Hawaii Network Management agent.
If you need help with the request form or with signing up for software training, please complete a ProCredex Provider Support Form Request at https://wkf.ms/4bWQHJ1.
If you have any questions or need support with the credentialing process, please contact us at:
Transdev Provider Line: (808)237-2953 Ext 1
Transdev Provider Email: us.ths.providers@transdev.com
Join the Transdev Health Solutions Network
Transdev is currently seeking partnerships for all modes of transportation (wheelchair accessible vehicles, vans, sedans, taxis, transit authorities) throughout the Hawaiian Islands of Kauai, Oahu, Molokai, Lanai, Maui, and Hawai’i.
Transportation Provider Responsibilities
Safety First: At the start of your day, inspect your vehicle to ensure the interior and exterior are clean, and has everything needed to manage travel for the day. Make certain passengers with children have the state-approved child seat and that all passengers are wearing their seat belts. Wheelchair devices must be properly secured before taking off.
Be on Time, Every Time: Timeliness is critical for transportation providers. If the member is not present within the 15-minute window, call or message Transdev using your tablet device to report the no show before proceeding to your next pick up.
Complete the Trip: At each pick-up location, get the member’s electronic signature and finalize the trip using your tablet device. This allows speedy claims submissions and accurate billing.
Customer Service Excellence: Be courteous, patient and helpful to all passengers.
Incident Reporting: If an accident or incident occurs while a member is in your vehicle, immediately fill out an incident report for investigation by the Transdev Operations team, and if necessary, the local authorities.
Transportation Provider Resources
New to Transdev? Watch video tutorials and find other useful information on our resources page.
Transportation Provider Portal
Access your transportation provider account portal on the Ecolane portal to view and manage your upcoming trips.
Contact us 24 hours a day, seven days a week to request an urgent trip, cancel your appointment or to check the status of your ride.
Normal business hours will not apply on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. For appointments scheduled on a holiday, trips will still be performed. The holiday schedule may be subject to change.