Did you know AlohaCare members may be able to get money back on out-of-pocket costs for travel to medical appointments? Costs for flights, hotels, meals and even friends or family who drive members to appointments—all of these may qualify for reimbursement.

NEW! Transdev Health Solutions is excited to announce our partnership with Bank of America, which gives Members the power to choose how to access their money. By using Recipient Select, members can take advantage of faster reimbursement options. Choices include having funds deposited directly into your bank account, Zelle®, PayPal, a mailed check, or a pay-to-card, you choose!

Click here to read the member letter announcing this change and get a flyer with information about Recipient Select.

• $0.50 per mile when a family member, friend, or neighbor drives a member to their appointment.
• If a member must fly to their appointment, AlohaCare may reimburse:
  • Cost of a plane ticket (plus tax), baggage fees not reimbursed
  • Cost of food up to $15 for same day travel, or up to $30 for adults and $15 for children ages 3-10 for overnight travel
  • Up to $170 (plus tax) for a hotel
  • The cost of transportation on the mainland
  • If a member needs someone to help them travel, the travel partner may also qualify to get money back for their flight, hotels and meals.

Members, travel companions and/or friends or family who drive Members to their appointments can request reimbursement by following these steps:

1. Before traveling, call Transdev Health Solutions at 1-877-973-0712 Option 2 to request approval.
2. When traveling, keep all receipts. Make sure the receipts show the specific items that were purchased.
3. Within 45 days of returning, submit any required forms with all receipts either via email to us.ths.hiclaims@transdev.com or by mail to:
   Transdev Health Solutions,
   PO Box 4128,
   Omaha, Nebraska 68104
4. Transdev receives and reviews each request according to plan guidelines.
5. Once approved, look for an email from noreply@THS.recipientselect.com notifying Members of a new payment.
6. Follow the link in the email access Recipient Select, the reimbursement system, and claim funds.

The first time using Recipient Select, Members need to register and complete a one-time ID verification. When finished, the dashboard loads. From the dashboad, Members can set their preferred payment method and claim their payment.

Questions about how to request reimbursement or how to use Recipient Select to get paid? Contact Transdev Health Solutions by email at us.ths.claims@transdev.com or call us toll-free at 1-833-643-3010 Option 3.