Transdev schedules and coordinates non-emergency medical transportation services for AlohaCare members. We partner with transportation providers throughout the state to ensure members can arrive – as scheduled – for their medical appointments.
If you are a Medicaid or Medicare approved medical provider and would like to speak with Transdev regarding one or more of your patients, please contact the Facilities Department, during regular business hours:
Medical providers and facility staff can schedule member trips at least two days before the appointment date using any of the following methods:
You can schedule single or recurring trips on behalf of patients, Monday – Friday from 7:45 AM to 5:00 PM HST using the appropriate Medicaid or Medicare reservation lines. If your member prefers to schedule single or recurring trips themselves, they can call Monday – Friday from 7:45 AM to 5:00 PM HST using the same reservation lines:
If you are calling for any other reason, use these Provider lines:
If you are a medical provider that has been asked to complete a medical necessity form to support a member’s transportation request, please download and complete the appropriate form and submit it to Transdev for review: