Welcome to AlohaCare
Transdev Health Solutions manages non-emergency medical transportation for AlohaCare members in the State of Hawaii.
Book a Ride
1. Book your ride at least 3 working days before.
2. Have the information ready:
a. Your date of birth, first and last name, and phone number.
b. Medicare or Medicaid ID number.
c. Your doctor’s or facility’s name, address, and telephone number.
d. Type of service and time of appointment.
e. Your pick up and drop off address and details.
3. Pick one of the options to book your ride:
Medicaid Members
Speak to an agent Monday–Friday 7:45am–5pm
Local Phone:
(808)
973-
0712
Option #2
Toll Free:
(877)
973-
0712
Option #2
TTY/TDD:
(877)
447-
5990
Medicare Members
Speak to an agent Monday–Friday 7:45am–5pm
Local Phone:
(808)
973-
6395
Toll Free:
(866)
973-
6395
TTY/TDD
(877)
447-
5990
Online
Login to your self-service portal to schedule your trips or make changes 24 hours, 7 days a week.
Call the reservations line if you need help with setting up your account.
Call the reservations line if you need help with setting up your account.
Online Chat
Chat with a live representative
Monday–Friday 8 am–5 pm
Monday–Friday 8 am–5 pm
App
Download the free phone app to schedule or track your trips.
For iOS devices
For Android devices
You will need a data plan or Wi-Fi connection
For iOS devices
For Android devices
You will need a data plan or Wi-Fi connection
