Transdev schedules and coordinates non-emergency medical transportation services for AlohaCare members. We partner with transportation providers throughout the state to ensure members can arrive – as scheduled – for their medical appointments.

If you are a Medicaid or Medicare approved medical provider and would like to speak with Transdev regarding one or more of your patients, please contact the Facilities Department, during regular business hours:

• Local number: 808-237-2952, Option #1
• Fax number: 808-207-0047

Medical providers and facility staff can schedule member trips at least two days before the appointment date using any of the following methods:

You can schedule single or recurring trips on behalf of patients, Monday – Friday from 7:45 AM to 5:00 PM HST using the appropriate Medicaid or Medicare reservation lines. If your member prefers to schedule single or recurring trips themselves, they can call Monday – Friday from 7:45 AM to 5:00 PM HST using the same reservation lines:

• Medicaid: 808-973-0712 Option #2
• Medicare: 808-973-6395 Option #2

If you are calling for any other reason, use these Provider lines:

• Provider Line: 808-237-2952 Option #1
• Provider Fax Line: 808-237-2957

If you are a medical provider that has been asked to complete a medical necessity form to support a member’s transportation request, please download and complete the appropriate form and submit it to Transdev for review:

• Medical Necessity Form – Higher Transportation Mode
• Standing Order Form
• Travel Request Form

• Mileage Reimbursement Instructions
• Mileage Reimbursement Form