Join the Transportation Provider Network

At Transdev Health Solutions, we focus on providing safe and timely transportation to give Medicaid members more flexibility, freedom, and control over their personal health. In Hawaii, we need a strong network of independent drivers and transportation providers to help achieve this goal.

If you or someone you know is interested in serving fellow locals, take the first step in joining our network. Check out the requirements for service and submit an interest form using the link below. A member of our team will follow up within three business days.

Apply for the Network

To start the process, use the links below:

Transportation providers must obtain a valid Medicaid Provider ID number with the Department of Human Services (DHS) Med-QUEST Division. Please register on Med-QUEST’s website.
Obtain an approved docket filed with the Hawaii Public Utilities Commission (PUC). (Taxi companies have county-based requirements instead. Further information will be requested during contracting.)
Submit an interest form.

A member of the Transdev team will follow up within three business days of receiving the interest form to review the next steps. This includes an in-depth discussion about driver and vehicle credentialing. Your enrollment may be delayed if you have not registered with Med-Quest or completed your PUC docket.

After completing your application, review the Credentialing Requirements found below.

Credentialing Requirements

Before assigning a member to a driver or transportation provider’s care, we ensure the driver and vehicle meet the minimum requirements for service. Review the sections below for an overview of requirements.

For Drivers

Transportation providers must submit a driver roster listing all drivers that will be assigned trips. All drivers must submit current documentation showing proof of the following:

SAM, OIG and Hawaii State Medicaid List Exclusion Check
Copy of Driver License with verification of years of age 21
Sex Offender Registry Check for both State and National
Motor vehicle report
Criminal background check
10 Panel Drug Screen
Medical Exam to determine drivers’ health and ability to operate a motor vehicle
Training certificates
- CTAA PASS Training
- CPR & First Aid Certification
- Defensive Driving
- Civil Rights Training
HIPAA agreement to safeguard client information

Review the Driver Credentialing Checklist for detailed requirements.

For Vehicles

Transdev will inspect all vehicles planned for use before assigning trips and at least once per year thereafter. Vehicles adequately maintained and meet all Americans with Disabilities Act (ADA), state, federal and manufacturer safety and mechanical operating and maintenance standards, will be approved for service.

Providers are required to provide a copy of the following for each vehicle:

Vehicle Registration
Insurance ID Card
DOT / PUC Safety Inspection
Per Hawaii Revised Statutes § 271-5, taxi companies in the state of Hawai’i do not require a DOT/PUC Safety Inspection. Because of this, county level inspections are required for Taxi companies.

Following this, a vehicle inspection will be conducted by a member of Transdev’s Network Management Team.

Review the Vehicle Credentialing Checklist for detailed vehicle requirements.

For Insurance

Transportation providers are required to uphold the minimum requirements for insurance coverages as outlined below:

Commercial General Liability

Auto Liability Insurance

Minimum of $300,000 per person
$600,000 for bodily injury
$50,000 for Property damage

Workers Compensation
Statutory limits for Workers’ compensation are governed by the State of Hawaii in which:

Each Accident: $500,000
Disease-Each Employee: $500,000
Disease-Policy Limits: $500,000

A Certificate of Insurance (COI) will be requested from you that can be acquired by your insurance company. This certificate will detail the specifics of your insurance coverage and will Transdev Health Solutions as a certificate holder. Use the following mailing information for the certificate holder information:

Transdev Health Solutions
2222 Cuming St
Omaha, NE 68102

For Contracting

Upon review and signing of the Transdev Health Solutions Provider Agreement and Business Associate Agreement, the following items are required from a provider prior to the contract being sent to our legal department:

W9 that details your company’s tax information.
Know Your Counterpart (Provided by THS after contract signing)
FWA Letter (Provided by THS after contract signing)
Sample Invoice that will be used for billing purposes.

Non-Emergency Transportation Providers are required to comply with the state’s regulated fee schedule regarding the maximum allowable rate for Non-Emergency Transport for Mileage as determined by Med Quest of Hawaii. Negotiations will be made for all other items during the contracting process. Additionally, according to CMS guidelines for NEMT, services are paid based on loaded mileage, meaning only when a member is transported is a trip paid.

If you have additional questions about joining the Transdev’s network or credentialing, please call the Transportation Provider Line at (808) 237-2953 during normal business hours, 7:45 AM to 4:45 PM, Monday – Friday. If you are unable to reach us, please send us an email at us.ths.providers@transdev.com