Aloha Care
Join the Transportation Provider Network

At Transdev Health Solutions, we focus on providing safe and timely transportation to give Medicaid members more flexibility, freedom, and control over their personal health. In Hawaii, we need a strong network of independent drivers and transportation providers to help achieve this goal.

If you or someone you know is interested in serving fellow locals, take the first step in joining our network. Check out the requirements for service and submit an interest form using the link below. A member of our team will follow up within three business days.

Apply for the Network

To start the process, use the links below:

  • Transportation providers must obtain a valid Medicaid Provider ID number with the Department of Human Services (DHS) Med-QUEST Division. Please register on Med-QUEST’s website.
  • Obtain an approved docket filed with the Hawaii Public Utilities Commission (PUC). (Taxi companies have county-based requirements instead. Further information will be requested during contracting.)
  • Submit an interest form.

A member of the Transdev team will follow up within three business days of receiving the interest form to review the next steps. This includes an in-depth discussion about driver and vehicle credentialing. Your enrollment may be delayed if you have not registered with Med-Quest or completed your PUC docket.

After completing your application, review the Credentialing Requirements found below.

Credentialing Requirements

Before assigning a member to a driver or transportation provider’s care, we ensure the driver and vehicle meet the minimum requirements for service. Review the sections below for an overview of requirements.

   For Drivers
   For Vehicles
   For Insurance
   For Contracting

If you have additional questions about joining the Transdev’s network or credentialing, please call the Transportation Provider Line at (808) 237-2953 during normal business hours, 7:45 AM to 4:45 PM, Monday – Friday. If you are unable to reach us, please send us an email at us.ths.providers@transdev.com

Aloha Care